FAQ's
Carpet Cleaning Questions and Answers
Carpet Cleaning Questions & Answers
Below are all our carpet cleaning questions we get asked by our customers for our carpet cleaning in luton and carpet cleaning in hitchin. If you are still unable to find an answer, please contact us.
Q. How can I get a free Quote?
A. You can either Email or phone or phone us. We will offer free advice and a accurate quote with no commitment to the customer.
Q. When can we book your carpet cleaning company or ask for a free quote?
A. Our office is open seven days a week from 9:00am till 9:00pm. Or you can email us and we will call you back or send you a quote
Q. Do you work during the weekend?
A. Yes, we work 7 days a week. (Mon - Sun)
Q. How do I pay?
A. You can pay either by either credit card, cheque or by cash. Or for account customers, can pay by bank transfer.
Q. Do you have a minimum charge?
A. No! we don't have a minimum carpet cleaning charge as we try to ensure the best quote for our customers.
Q. How much does it cost?
A. Pricing can vary dependant on size, area and type of cleaning required. For an idea please see our carpet cleaning prices.
Q. Do you guarantee your service?
A. Yes, If your not happy with your carpet clean, We will come back & re-clean your carpets again for Free, then if your still not satisfied we will refund your money as we believe that nothing is more important than our customers complete satisfaction.
Q. Would I have to clear the room?
A. A tidy, uncluttered area allows us to complete the job more efficiently and in good time. Please, clear away, where possible small items such as plants and light furnishings. You don't need to move heavy items of furniture.
Q. What do you do to clean my carpet?
A. We follow a nine step cleanin process to ensure that we clean your carpet/s to a very high standard. For a full break down of how we clean your carpets click here
Q. How long does the carpet cleaning process take?
A. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and set-up time.
Q. How long will my carpets take to dry?
A. There are a many factors to consider, the amount of soiling in the carpet, the length of pile, the weather, the temperature in the property. Part of a professional carpet cleaner's skill is to clean the carpets as thoroughly as possible and leave the carpets as dry as possible. However with the latest equipment and methods we use they should be dry in 1 to 3 hours.
Q. I have heard that carpets get dirty quicker after they have been cleaned?
A. This is true if people had carpets shampooed or cleaned using cheap and harsh cleaning chemicals. We use hot water extraction that is thoroughly rinsed out of your carpets so as not to leave any sticky residue and prevent re-soiling.
Q. Why do some carpet cleaners advertise extremely low prices (as low as ₤10.00 per room) and when they arrive to clean my carpets the price always goes up?
A. It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs and industrial clean, extra for deodorising, extra because the ₤10.00 per room price only applies when you have 15 rooms cleaned and the list goes on. A professional carpet cleaner will include spot and stain removal, heavy soiling, deodorising etc in the price quoted over the phone.
Q. I have been told to not have my carpets the carpets became dirty very quickly.
A. Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out. Our carpet cleaners will avoid this problem by prespraying your carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing machine.
For any other carpet cleaning questions that are not listed above then please contact us